Thursday, May 13, 2010
Last month I made a reservation through ORBITZ for our 3 day stay in San Diego. Today, I found out that they made our reservation for THIS month - day. after. tomorrow.
After speaking to "Aries" (an Indian man) in Manila for 25 minutes, I was more confused than ever. And so was Aries. He had the reservation listed on his computer for next month as well.
He tried to contact the Marriott, but was unable to get through - even though it was 2 o'clock in the morning - not exactly "crunch time" for the front desk guy. Once I told him that I had already spoken to the man, he asked me to make a conference call so the three of us could work it out!
Idiot that I am, I woke Mark up. Turns out that we can't do a conference call using our good old home phone. I finally gave up on Orbitz and cancelled my reservation, then called James back at the Marriott and re-reserved!
Even though it was a huge hassle, it turns out that I got a lower rate ($18 less per night) than I had gotten through Orbitz. Now I can buy 30 churros at Disneyland!
My biggest problem now that the hotel is taken care of is that after being on hold for 20 minutes, I've lost my love for Pacabel's Cannon in D.